Terms & Conditions

Promotions

NOVAIRE40: $40 off transportation on your first trip only, one use per customer. Eligibility is checked using the booking email and phone number. A previous use with either identity prevents reuse, even with a different email or phone. A paid NOVAIRE40 booking counts toward the completed-paid-trip reward.

4th-trip reward: Complete three paid trips under the same booking email to earn $100 off your fourth reservation automatically, including guest bookings. Only completed paid trips count; canceled bookings and $0 complimentary trips do not. The reward applies once to the reservation total, including multiple vehicles, and never makes the amount due negative. Any unused discount is not cash or credit.

One promotion per reservation. NOVAIRE40, the fourth-trip reward and other promotional discounts cannot be combined. When the reward is available, it takes priority and the coupon field is locked. Account credit from payments is separate from a promotion.

Reservations and service

Reservations are subject to availability and are confirmed after the applicable payment or authorized complimentary booking is completed. Customers are responsible for providing accurate passenger, contact, pickup, destination, date, and time information. Vehicle substitutions with a comparable vehicle may be made when operationally necessary.

Rates, payments, and changes

Rates shown during booking are based on the information provided and may change if the itinerary, waiting time, stops, service duration, tolls, parking, requested vehicle, or other trip details change. Payments are processed by Square. Booking changes are subject to availability and any applicable price adjustment.

Cancellations and refunds

Your cancellation tier is calculated from your scheduled pickup time at the moment you confirm cancellation.

• 24 hours or more before pickup: free cancellation. Choose a full refund to your original payment card, submitted automatically through Square when cancellation is confirmed, or the full amount as Novaire account credit for a future trip. Your bank may take time to post the refund.
• From 3 hours to under 24 hours before pickup: credit only. The full booking amount becomes Novaire account credit. No card refund.
• Under 3 hours before pickup: 50% fee and 50% credit. Half the booking amount is retained as a cancellation fee; the other half becomes Novaire account credit. No card refund.

Before you confirm, we show the amount paid, refund to card, account credit, and fee retained. Your cancellation record and confirmation email show the same breakdown. If a half-cent would result, the extra cent goes to your credit.

Credit is linked to the email on your booking, visible in My Account, and can be applied to future trips at checkout. Cancellation credit is not redeemable for cash. If a booking was paid partly or entirely with account credit, that portion is returned as credit when eligible, never as a card refund. You can cancel through Manage your reservation or ask dispatch to help; the same tiers apply.