Service agreement

Terms & Conditions

Effective August 19, 2026

These terms govern reservations and services provided by Novaire Executive. By completing a booking, you agree to these terms. Text-message consent is separate and optional.

Reservations and service

Reservations are subject to availability and are confirmed after the applicable payment or authorized complimentary booking is completed. Customers are responsible for providing accurate passenger, contact, pickup, destination, date, and time information. Vehicle substitutions with a comparable vehicle may be made when operationally necessary.

Rates, payments, and changes

Rates shown during booking are based on the information provided and may change if the itinerary, waiting time, stops, service duration, tolls, parking, requested vehicle, or other trip details change. Payments are processed by Square. Booking changes are subject to availability and any applicable price adjustment.

Cancellations and refunds

Cancellation eligibility and any refund depend on the reservation terms shown during booking, the timing of cancellation, services already performed, and applicable law. Contact Novaire Executive promptly when plans change.

SMS program terms

Customers who voluntarily opt in may receive transactional text messages from Novaire Executive about reservations, including confirmation, chauffeur assignment, on-the-way, arrival, changes, customer-care responses, and completion updates. Message frequency varies according to reservation activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

  • Reply STOP to unsubscribe.
  • Reply HELP for help.
  • Text-message consent is optional and is not a condition of purchasing or booking service.
  • For support, email info@novairexv.com or call (310) 970-4928.

After opting out, you may receive one final confirmation message. To enroll again, submit a new voluntary opt-in through the Novaire booking form.

Passenger conduct and safety

Passengers must comply with applicable laws and reasonable chauffeur safety instructions. Novaire Executive may refuse or end service when conduct presents a safety risk, damages property, or is unlawful.

Service availability

Travel times and arrival estimates may be affected by traffic, weather, road closures, airport operations, mechanical issues, and events outside reasonable control. We work to provide reliable service but cannot guarantee conditions outside our control.