Full refund
or full credit.
Your choice.
Cancel 24 hours or more before pickup. Choose a full refund to your original payment method or full Novaire account credit.
Plans change. We understand.
Cancellation, made clear.
Here’s what to expect if your plans change.
The time before your scheduled pickup determines your options.
Full refund
Full credit.
A future journey.
No cancellation fee.
Cancel from 3 hours to under 24 hours before pickup. Receive full Novaire account credit for a future trip; no card refund.
50% fee.
50% credit.
A shared adjustment.
A 50% cancellation fee applies. The remaining 50% is issued as Novaire account credit; no card refund.
Good to know
We’re here to help.
No automatic no-show charge. Account credit is available for future trips and is not redeemable for cash. Any credit used on a booking is returned as credit under the applicable policy.
To cancel or change a trip, call or text (888) 919-1824 or email info@novairexv.com.